Policies 

NO SHOW POLICY:

(Please note price increase effective January 1, 2024)

Our goal is to provide quality individualized medical care in a timely manner. "No-shows" and late reschedule/cancellations inconvenience those individuals who need access to medical care in a timely manner. We would like to remind you of our office policy regarding missed appointments. This policy enables us to better utilize available appointments for our patients in need of medical care. Please note that your success in our program is of utmost importance to us and is improved with regularly kept appointments.

For all NEW PATIENTS: There is a $80 late cancellation fee for patients who fail to reschedule/cancel within a 24-hour advance notice. There is also a no-show fee of $125 for those who fail to give prior notice and do not show at the time of the appointment. This charge will be applied to the credit card number on file and you will not be able to reschedule until the payment is completed.

For all ESTABLISHED PATIENTS: There is a $50 late cancellation fee for patients who fail to reschedule/cancel within a 24-hour advance notice. There is also a no-show fee of $75 for those who fail to give prior notice and do not show at the time of the appointment. This charge will be applied to your account and will be charged to your account on file.

No-show: When patients have 2 late cancellation notices or no-shows, a letter will be sent to the email on file to the patient and recorded in their medical record. TWO no-shows in a 12-month period will result in a dismissal from Aspire Health, PLLC.

Late Reschedules/Cancellations: A late reschedule/cancellation is considered when a patient fails to cancel their scheduled appointment within a 24-hour advance notice and is also counted as a no-show.

Late Arrivals: It is our intent to keep the schedule running as fluently as possible. Late arrivals may not receive the full appointment time because of the impact it will have on other patients. If a patient is more than 10 minutes late, they may not be seen and would be considered a no-show.

Please note: We always have a telemedicine option that can be used if you are not able to come into the office, to avoid the no-show fee.

Financial Policy 

Health Insurance:

A medical insurance policy is a contract between you and your insurance company. Coverage depends upon your insurance company and the specific plan you have chosen. Aspire Health is contracted with most insurance companies and as a courtesy we agree to submit your claims directly to them.

Credit Card Payment Will Be Collected at Time of Service:

All co-pays, co-insurance, deductibles, and any outstanding balance will be charged to the card on file at the time of service or within a few days of your appointment. If you have any questions about your patient responsibility, your health insurance benefits, or if you would like a statement, please ask to speak to our Biller. We also accept cash or checks.